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15 years old

of experience

at your service

Bureau

Our society

CAIRNIS is a Service operator dedicated to Information Systems management.
 

Publisher of our own tools and integrator of third-party technological bricks, the management of Information Systems is our sole business.

Our experts develop the tools and procedures necessary for the implementation of our services and operate directly on the entire implementation cycle, from installation to ongoing maintenance, including day-to-day administration.

Service Operator

The complexity of your Information Systems calls for our difference. our Service frees you from a large number of constraints and opens up new horizons...

CAIRNIS accompanies its Clients on the path that leads from the Supervision of Infrastructures or from the declarative description of software to the dynamic management of Information Systems.

Functional and technological intervention scopes, rich and extensive, contribute to providing ou clients with comprehensive and detailed information accessible to both the IT department and business units".

Interactive Services and automated, selective communication facilitate collaborative work and contribute to a continuous improvement approach of the Service provided to Users.

Our challenge, our values

For decades, computer hardware has been more and more efficient, its reliability has been improving, monitoring and administration tools are multiplying on the Market and always offer more and more sophisticated and detailed information; Urban planners design redundant architectures, draw up Business Continuity Plans. Despite these efforts, IT Departments are increasingly criticized by Users who are increasingly demanding and often dissatisfied with the tools made available to them.

How to explain such a difference in perception between the Information Systems Departments and the End Users.

The essential answer to this question lies, in our view, in the difficulty of understanding the overall quality of the service provided to Users by software solutions and infrastructures that are more complex and essential to everyone's business every day.

Each application constitutes a value chain whose set of links, technical and functional, makes it possible to deliver the service.

Understand the value chain, identify its critical components for service delivery, have synthetic and shareable information on all the necessary links for the proper functioning of an application, taking into account the ever more complex organisation of your Information System is the necessary prerequisite for relevant management and improved operation.

CAIRNIS' Challenge is to support you by providing you with the information you need at the right time.

Customer satisfaction

CAIRNIS being both a software publisher and a service operator, Customer satisfaction is a constant concern for two reasons.Our objective: To ensure that our CAIRNEO solution meets your expectations!

Because satisfaction is subjective, relative and evolving and because our Customer relationship is a long-term one, our quest for Customer satisfaction leads us to make every effort to:

  • Propose a faithful description of our offer in our communication,

  • Formulate an offer with controlled content,

  • Respect the commitments made in terms of implementation.

  • Be attentive to offer new features, new services,

At CAIRNIS, beyond being an objective, Customer satisfaction is a way of thinking that guides our daily actions.

Ambition

Supporting the Information Systems Department of our Customers in their transformation towards a guenine proactive approach made possible by our Information Systems Management solution is our daily ambition.

A constant search for improvement, a quest for innovation in our services, and exemplary behavior in our approach, constitute for us so many reasons to surpass ourselves every day in order to establish our model as a reference.

Sharing the interest of our solution with our Customers rewards our commitment to their side and our desire to offer the best of ourselves, and this year after year with a continuously adapted and improved service.

Trust

Trust is the key word in our long-lasting and solid relationship with our Clients.

Compliance with our commitments and long-term reliability are essential to the stability of the Cairn, we build in transparency and collaboration with each of our Clients.

Maintaining the trust that a Client has in us by subscribing to our vision of IT Services guides our approach throughout the duration of our partnership and fuels our ambition to see them expand our solution year after year.

Innovation

​​Innovation at CAIRNIS is above all an approach and a mindset.

Like most innovative companies, CAIRNIS' innovative offering is based on three axes:

  • New technologies through the implementation of innovative sensors, developed to meet new needs,

  • New uses through a cross-functional and business approach to Information Systems,

  • New economic model based on a flat-rate subscription for a new approach to service delivery.

CAIRNIS works day after day to transform the traditional concept of "technical supervision" into a unique and communicative Information Systems reference framework, accessible to everyone, IT specialists or not, in a collaborative spirit.

Bureau des relations publiques

Our added value

Information Systems play an essential role for an organization, whether public or private.

We publish useful information for your attention to save time, efficiency and money for D.S.I. and the "Business" Departments...

A 24/7/365 service that eliminates the daily operational constraints of tools and adapts permanently to your needs and to the taste of the day in a totally transparent way after a simple and fast implementation.

Useful information for effective actions on the entire IT value chain, from infrastructure to applications, intended for IT Departments and Business Units.

Continuous improvement of the service provided by the IT Department to Users on the basis of collaborative work aimed at reducing the direct and indirect costs linked to malfunctions.

Travail en équipe

Your time

An easy implementation

The implementation of our service is simple and preserves the time of your teams thanks to:

  • A seasoned and proven methodology,

  • Advanced automation of our processes,

  • A logical architectureit is designed for easy installation,

  • A pre-configured software suite for an optimized start-up.

An industrialized operation

An intelligent agent, whose settings are constantly adjusted by CAIRNIS after validation by the Client, detects the made changes,

An integrated cycle of detection and tracking of made changes ensures the necessary updates to published information, keeping up-to-dated without significant burden on the IT teams,

A level of delegation of day-to-day tasks adapted to the Client's wishes,

Transparent maintenance operations

The Maintenance activities (Preventive, Corrective, Remedial, Predictive and Evolutionary) are carried out in a completely transparent manner, ensuring uninterrupted service operation and aligning with a continuous improvement of the Service.

A solution constantly kept current

cairneo evolves on a daily basis in a completely transparent way to take into account new Market solutions, constantly improve access and the nature of the information offered while facilitating the daily lives of our Customers.

Monthly follow-up meetings

A monthly videoconference meeting for a status update on both the operation of the "cairneo" solution and the operation of the Information System.

A pricing with no surprises

An "all included" economic model that optimizes the work of the administrative and financial departments.

Your efficiency

Because your time is limited, efficiency guides your daily life.

Beyond Monitoring

Beyond a reactive approach based on Monitoring tools, proposed by the Market and guided by the urgency of the encountered situation, CAIRNIS opens the doors to a proactive approach by providing you with historical information, trends in different formats (Dashboards, graphs, etc.) allowing effective and thoughtful substantive actions to be decided : The Governance.

A collaborative approach for better involvement of the "Business" Departments

Our collaborative approach pools the knowledge of everyone not only within the IT Department but also with the "Business" Departments for a comprehensive reflection  integrating the concerns and constraints of each party.

This knowledge sharing allows the user's feelings to be taken into account and adds to the technical vision of the IT Department, a "Business" vision.

End-to-end calculated application availibility

The application availability provided to Users by the IT department is calculated by considering the various components of the IT value chain for a given software, rather than only measuring the availability of the servers supporting the specific application

Une qualité de Service mesurée de bout en bout

CAIRNIS measures the Quality of Service offered by a given application to internal users as well as the Service Quality offered by Websites to their users.

IT Governance for continuous improvement

The offered services operate 24/7/365, regardless of the constraints you may encounter such as resource shortages or high activity loads, and the collected data refines over time to provide increasingly relevant and comprehensive information.

The history of your Information System is being written day by day, generating actionable insights that reinforce your continuous improvement efforts in delivering services to end users.

An optimization of your actions

Our service provide an overall visibility of your Information Systems, enabling you to focus on the essentials and prioritize actions identified as having a direct impact on the business.

Instead of tedious investigations into occasional malfunctions conducted by stakeholders in each domain of your IT system, you can identify, with just two clicks, within the application value chain, the root cause of the observed malfunction.

Your money

The cost of poor application quality

1% of unavailability represents concretely :

Over a 52-week year, a 24-hour day, and a 7-day week :

3 days, 15 hours, 21 minutes.

Over a 52-week year, a 7-hour day, and a 5-day week :

2 jours 4 heures 36 minutes.

not to mention the number of users affected !

The proper functioning of business applications optimizes direct and indirect operating costs, influences the perception of users regarding the quality of service provided by the IT department, and impacts the image of the company, whether it is private or public.

With the involvement of business units, identifying encountered malfunctions and integrating them into the monitoring and analysis of the IT value chain helps minimize associated costs and improve user satisfaction as well as the performance of your organization.

DIRECT COSTS

Production losses

Depending on your industry, you generate quantities, weights, distances, lengths, volumes, heat quantities, ...

In terms of production, we talk about efficiency, which represents the ratio between actual production and the maximum production of 100%, and the difference between the two corresponds to losses.

Optimizing the performance of equipment or service (Supply Chain) ultimately always leads to optimizing conversion costs.

Losses of raw materials or finished products

The fluctuating but increasingly high cost of resources is driving the industry to maximize its production. Therefore, it is crucial to minimize any loss of raw materials.

The unexpected shutdown of a production line can generate numerous defective products that may not be able to be reintegrated into the manufacturing process.

But the industry is not the only one affected... Think about your organization's activity. You may not necessarily use raw materials, but most likely finished products... for the consumption of which information technology can have a significant impact !

Revenues losses

Two types of revenue need to be considered for an organization :

- Income from invested capital (interest on lent capital, dividends on invested capital),

- Income directly related to its activity.

The Information System being at the core of an organization's activity, whether private or public, any malfunction in it inevitably generates a more or less substantial loss of direct revenue.

- Invoices not issued,

- ...

It should be noted that often, the additional costs incurred due to an IT malfunction constitute the main loss for an organization.

- Overtime hours required to catch up on work that was not completed during regular hours...

- ...

Late fees

Although they are not always enforced, they are a reality, and the Information System can be the cause of unpaid invoices, delayed deliveries, or even purchases, termination clauses, and more.

Losses related to stock market fluctuations

For all organizations listed on the stock market, a tarnished image can quickly translate into a decline in stock price and therefore a decrease in the company's value, which greatly affects its financial capacity.

INDIRECTS COSTS

User mistrust towards the IT Department.

Very hard to detect, but if you stop receiving calls from them, be concerned...

They have reached out to you through different channels (hotline, direct calls to a trusted member of the IT department who informed them that there wasn't much they could do about this type of incident, they mentioned it to you in a hallway or during a meeting), but you did not take their complaint seriously as your servers were operating at 100%..."

Due to the IT department's inability to acknowledge and resolve their problem, they have adapted to live with it and no longer see the point in reaching out to you. Their trust has been lost !

Loss of trust from customers

The Information System, thanks to the Internet, is now the most widely used communication channel with a private or public organization (digitization, interactive websites, telephone call reception and management, order registration and tracking, e-commerce, organizational presentation, etc.).

The world is moving fast, customers have less and less patience, and when this interface fails to work properly, it's your organization's image that suffers, leading to a loss of trust among your customers.

Direct loss of Customers

The loss of customers is directly linked to their loss of trust in your organization.

When a customer faces relational difficulties with your Information System, which is now a preferred relational interface, they will look elsewhere. If the storefront is more appealing and the initial interactions go smoothly, you have lost a customer.

You will live happily because few customers will come to you to explain that they are no longer your customers.

Until the day when, word of mouth taking its toll, you will be faced with a significant decrease in your revenue. It will be too late...

Loss of market opportunities, contracts, ...

Dematerialization is replacing paper documents more and more each day. The proper functioning of the Information System becomes an essential player in exchanges.

Not being as fast as the competitor, offering visibly less performant tools than the competition is a definite handicap for winning a Market and/or the signing or successful execution of a contract.

Here too, no one will explain to you that it was part of the decision-making process...

Loss of trust from analysts and markets

Of course, this only applies to publicly traded companies. But there are more marketplaces than just the CAC40. There are many other markets to accommodate smaller-sized businesses. Yours may be listed or considering listing.

In this context, multiple observers will not fail to notice that your storefront is either regularly inaccessible or not very performant, analyze the trend of your activity, and observe that your customers are turning away from you.

Long-term reputation issue in the Market

As analysts do their job and exchange information, gradually the markets will lose confidence and no longer recommend your company to investors.

Your reputation plays a significant role in the valuation of your Company's shares, and as a result, they will be significantly depreciated, leading to all the consequential impacts on your banker, all your creditors, and your clients" in the context of information technology.

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