Question 1

What is the difference of your solution compared to monitoring tools?

Accepted Answer

The first difference comes from the fact that we offer a service. The price of our service includes installation, customization, maintenance in operational condition and corrective and evolutionary maintenance, the issuance of alerts as well as follow-up meetings. No need to ensure the selection of the best product, its implementation, its updates over the changes, ... everything is included.
 
Our Service does not position itself in a technological approach to tools. There are a number of relevant tools for each of the major areas of Information System supervision. As part of a System that must be increasingly secure, we provide a cross-functional vision, providing everyone with the information they need regardless of their function within the teams.
 
Our solution has a real Business orientation. It is not a question of considering, like many publishers, that the supervision of a few infrastructure bricks makes it possible to have a business vision by combining existing data. We start from the need by discussing with all the business contacts, project managers, technicians, engineers, to build a personalized vision that suits each internal or external stakeholder.

Our solution integrates basic communication tools to make known and communicate around the activities of the D.S.I.
 
Our solution is completely personalized for each Client and for each stakeholder profile. It is not only a selection of pre-organized existing elements but the creation of a unique interface for each of our Clients according to their needs.

Question 2

What technology do you consider?

Accepted Answer

As part of the contract, we use our technology and, if necessary, third-party technologies. We also interface on demand with the various tools existing in the Client's environment.
 
Our position as publisher of our service allows us to develop the necessary bricks on demand when they do not exist. Our catalog of plugins covers all technologies: Network, System, Storage, Business & Technical Applications, Flows, User Experience, ...
 
The CAIRNIS technology ensures the federation of the whole and provides the calculations of Availability and Levels of Service.

Question 3

What mode of representation do you propose?

Accepted Answer

The representation of information is ensured by the CAIRNEO portal. We offer different modes:
1. Multidimensional reports,
2. Dashboards,
3. Timelines,
4. Graphs of all types (bars, lines, gauges, sectors, ...)
5. Topologies,
6. Cartography.
7. ...

Question 4

What are the key points of your technology?

Accepted Answer

Our CSR commitment has led us to develop, for CAIRNEO, a distributed  architecture that drastically minimizes data exchanges and storage  between different levels of the client's IT architecture, including  during the acquisition of metrology data from remote equipment. The  differential mechanisms implemented by our intelligent agent detect  state or behavioral changes and optimize exchanges while ensuring  real-time user service. Interactions between the distributed components  of CAIRNEO are consistently compressed and time-optimized through  meticulous activity scheduling.

Beyond a up-to-date Hybrid Cloud platform that offers the highest levels  of security and encryption, especially over IPSec VPNs, the  interactions among CAIRNEO components utilize signature systems to  control data integrity transmitted between different layers of the  infrastructure. No sensitive protocols (WMI, SQL, SNMP, ...) are carried  over the Internet link, and the entire platform operates solely on HTTP  and HTTPS protocols, including for mobile access and the microservices  implemented in the latest version of the solution.

The maintenance of the CAIRNEO platform does not rely on third-party  tools or on the client's tools for updating its own components and agent  configurations over time. No client action is required for these  upgrades, as they are carried out through a centralized control system  that has been operational for several years and is managed by CAIRNIS

Question 5

How do you assure us that your solution takes technological developments into account?

Accepted Answer

Within the framework of our subscriptions, we ensure:
• The evolution of platform components: agents, relays, portal,  microservices, ... • The implementation of new features based on the needs expressed by our  clients, whether within the platform itself or through new collection  or query plugins,
• The integration of new features arising from CAIRNIS R&D,
• The integration of new features into the user interface,
• The upgrading of third-party tools integrated into the platform and  the consideration of underlying developments: operating system, HTTP  engine, ...

Question 6

We talk a lot about artificial intelligence, what is your position?

Accepted Answer

Our R&D team is evaluating what contribution artificial intelligence could make to our service outside of any media pressure on the subject.
 
Our Service now has quality and up-to-date data, representative of the actual operation of the Information System. This quality of data makes it possible to consider the implementation of artificial intelligence mechanisms at several levels:
 
 • Extending auto-configuration capability from environment diagnosis,
 • Extending the ability to calculate predictive elements beyond existing trend calculations.
 • The ability to propose and adapt Service Level thresholds based on the measurements taken.
We expect the first applications in production in the second half of 2019.

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